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Dana Walters

Dana Walters is a program coordinator with the Berkman Center for Internet and Society, where she supplements the core team’s efforts on research, communications, events management, and more. During the summer of 2013, Dana interned under Berkman Director Susan Crawford, co-writing a case study on the Boston Mayor’s Office of New Urban Mechanics and the launch of the 311 system in City Hall.

Prior to joining Berkman, Dana lived in Washington, D.C. and worked as a Presentation Center fellow with National Journal, where she learned how to troubleshoot your every PowerPoint need (and occasionally did some basic political research.)

Dana graduated from Middlebury College with a B.A. in English and American Literatures in 2012. She believes that Vermont is the best state in the country (cheese and maple syrup) and that Henry James novels answer most of life’s dark mysteries.


Publications

Jul 30, 2013

Citizen-Centered Governance: The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston

During the summer of 2013, in anticipation of Mayor Menino's retirement in January 2014, Prof. Susan Crawford and Project Assistant Dana Walters carried out a case study examining…