Berkman Center for Internet and Society
Copyright License: 
Creative Commons 3.0 Attribution Unported

Nalini Kotamraju on the Tension between User-centered Design and E-government Services

Individuals and institutions are slower to adopt e-government services due to a lack of user centricity in design and development.

Work with PortNL, an integrated e-government service for expatriates in the Netherlands, suggests the core of governments' difficulty in creating user-centered services lies in a fundamental tension between the needs of users and those of governments.

In this talk, Nalini Kotamraju — an Assistant Professor at the University of Twente in the Netherlands — explains how the purposes of e-government services can be met through a user-centered design approach, and how site builders can put the needs of users ahead of the ideas of governmental clients.


26 Jul 2010

Download Media

Last updated

January 31, 2015