Scudder Plans to Shut Offices
To Focus on Internet Strategy
By PUI-WING TAM
Staff Reporter of THE WALL STREET JOURNAL
The Scudder group of no-load funds, in an effort to boost its recently
weak sales, is putting a heavy emphasis on the Internet.
Monday, as part of a new focus on Internet
distribution, Scudder Kemper Investments
told employees in its Scudder no-load funds
unit that the firm is shuttering its five retail
Scudder offices and two of the four centers where telephone
representatives field investor calls. Between 100 and 120 employees, or
around 2% of Scudder Kemper's 5,000 employees, are being laid off.
"Direct physical distribution" of mutual funds
no longer "has much of a future," explained
Mark Casady, mutual funds director of
Scudder Kemper, a unit of Swiss insurer
Zurich Group. Instead, "there's a magical new
world around e-commerce," he said.
Scudder Kemper's new Internet effort,
coming close on the heels of Merrill Lynch &
Co.'s decision to offer online trading of stocks and mutual funds, ratchets
up the pressure on other mutual-fund firms to develop an Internet strategy.
While many investors trade mutual funds online through their
discount-brokerage accounts, many mutual-fund firms themselves haven't
embraced the Internet as a selling medium.
The new Internet direction for the Scudder funds reflects the effort of
Mr.
Casady and other Scudder Kemper officials to inject some magic into
Scudder's operations.
Over the past few years, Scudder Kemper has struggled to reconcile its
two very different fund operations: the Scudder funds sold directly to
consumers and the Kemper funds distributed through stockbrokers and
other intermediaries. Since the former Scudder, Stevens & Clark was
combined with Zurich Kemper Investments in late 1997, several
executives have left and the company has introduced employee-retention
programs in some units.
Meanwhile, many of the company's funds have performed poorly,
especially its "value"-oriented funds that seek to buy undervalued shares.
On average, the Scudder and Kemper stock funds produced a negative
0.28% return in the 12 months through March 31, compared with rival
Fidelity Investments' 17.92% gain, according to consultants Kanon Bloch
Carre in Boston. More recently, as the stock market has broadened away
from just large-company growth stocks, value funds have performed
better.
Investors have pulled more cash out of Scudder and Kemper funds this
year than they have pumped in. Scudder Kemper's mutual-fund
operations, with around $110 billion in assets, lost about $1 billion to
withdrawals through the end of April, according to fund research firm
Financial Research Corp. in Boston.
Over the next three to five years, Mr. Casady said Scudder Kemper
wants to offer a range of services, including transaction services, to
Scudder investors over the Internet. About one-third of customer inquiries
already arrive via Scudder's Web site, he says. Scudder Kemper is
searching for a partner to help it sell other firms' mutual funds and other
securities over the Scudder Web site, with an alliance likely to be
announced in about six months.
Mr. Casady said the e-commerce effort will be partly funded by cost
savings from shutting the retail offices (in Boston, New York, Boca Raton,
Fla., San Francisco and Chicago) and the phone centers in Salem, N.H.,
and Boston.
Scudder had more capacity in its phone centers than it needed, Mr.
Casady said.
Among mutual-fund companies making a big Internet push, "no-load"
direct sellers such as Vanguard Group and Fidelity Investments have
predominated. Meanwhile, load-fund firms, afraid to anger the brokers
who sell their funds, have been wary of using the Internet to directly
contact customers.
That is the way it is within dual-personality Scudder Kemper as well. The
Internet push is limited to the no-load Scudder funds. There is a Kemper
Web site, but it is geared to brokers and other intermediaries.
Scudder Kemper has reshuffled its businesses several times. Earlier this
year, for instance, Scudder's direct-funds business was folded into a group
whose primary mission is to sell funds to members of the American
Association of Retired Persons, or AARP. A branding campaign to
highlight the Scudder Kemper name last year also was quashed. Joan
Bloom, a former Scudder marketing executive who has since left the firm,
says, "There was no agreement on what the new Scudder Kemper identity
should be."
Mr. Casady says "it's always a challenge to bring any two companies
together," but he hopes the move toward an Internet-based model will
position Scudder for stronger growth.
In addition to the 100 to 120 layoffs, another 100 to 120 Scudder
Kemper employees are being moved to positions at another company,
Boston Financial Data Services. The lineup of 67 Scudder funds also will
be pruned, although a specific target number wasn't mentioned. A team
also will be set up to focus exclusively on coming up with new
e-commerce ideas.