This case study is part of an ongoing series developed in support of a larger text on interoperability by John Palfrey and Urs Gasser Interop: The Promise and Perils of Highly Interconnected Systems (Basic Books, June 2012).
The book is an extension of their 2007 study and paper, “Breaking Down Digital Barriers: When and How ICT Interoperability Drives Innovation” (Berkman Center Research Publication, 2007). Interop: The Promise and Perils of Highly Interconnected Systems focuses on the relationship between interoperability and innovation in the Information and Communication Technology (ICT) environment and beyond. Palfrey and Gasser seek to sharpen the definition of interoperability and identify its relevance for consumers, companies, governments, and the public by examining its driving forces and inhibitors, while considering how it can best be achieved, and why.
You can download this case study at: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2313208
Abstract
The tragic Boston Marathon bombing and hair-raising manhunt that ensued
was a sobering event. It also served as a reminder that emerging “civic
technologies” – platforms and applications that enable citizens to
connect and collaborate with each other and with government – are more
important today than ever before. As commentators have noted, local
police and federal agents utilized a range of technological platforms to
tap the “wisdom of the crowd,” relying on thousands of private citizens
to develop a “hive mind” that identified two suspects within a record
period of time.
In the immediate wake of the devastating attack on April 15th,
investigators had few leads. But within twenty-four hours, senior FBI
officials, determined to seek “assistance from the public,” called on
everyone with information to submit all media, tips, and leads related
to the Boston Marathon attack. This unusual request for help yielded
thousands of images and videos from local Bostonians, tourists, and
private companies through technological channels ranging from telephone
calls and emails to Flickr posts and Twitter messages. In mere hours,
investigators were able to “crowdsource” a tremendous amount of data –
including thousands of images from personal cameras, amateur videos from
smart phones, and cell-tower information from private carriers. Combing
through data from this massive network of “eyes and ears,” law
enforcement officials were quickly able to generate images of two lead
suspects – enabling a “modern manhunt” to commence immediately.
Technological innovations have transformed our commercial, political,
and social realities. These advances include new approaches to how we
generate knowledge, access information, and interact with one another,
as well as new pathways for building social movements and catalyzing
political change. While a significant body of academic research has
focused on the role of technology in transforming electoral politics and
social movements, less attention has been paid to how technological innovation can improve the process of governance itself.
A growing number of platforms and applications lie at this intersection
of technology and governance, in what might be termed the “civic
technology” sector. Broadly speaking, this sector involves the
application of new information and communication technologies – ranging
from robust social media platforms to state-of-the-art big data analysis
systems – to address public policy problems. Civic technologies
encompass enterprises that “bring web technologies directly to
government, build services on top of government data for citizens, and
change the way citizens ask, get, or need services from government.”
These technologies have the potential to transform governance by
promoting greater transparency in policymaking, increasing government
efficiency, and enhancing citizens’ participation in public sector
decision-making.
Following the four primary applications of interoperability theory laid out by Palfrey and Gasser, this paper is organized into five Parts: (1) Part One introduces the topic; (2) Part Two establishes interop as “high level theory,” considering its utility both as a frame and an organizing principle; (3) Part Three utilizes interop as a descriptive lens to examine the emergence of 311 (a precursor platform) and Open311 in recent years; (4) Part Four applies interop as a predictive tool to consider emerging issues as Open311 expands; and (5) Part Five draws on interop as a normative device to conclude that while Open311 is moving toward optimal levels of data and technological interoperability, efforts must now be made to increase human and institutional interop; policymakers should employ both regulatory and non-regulatory mechanisms to do so.